Shipping Policy – DUCA
At DUCA, we are committed to providing reliable and timely shipping to our customers in the United States and Canada.
Below you will find clear information about our shipping process, delivery times, and what to expect when placing an order.

1. Shipping Locations
We currently ship to:

United States (all 50 states)

Canada (all provinces and territories)

We do not offer international shipping outside of the United States and Canada at this time.

2. Estimated Delivery Times
Delivery times vary depending on destination and carrier volume.

United States: 7–15 business days

Canada: 10–20 business days

These time frames include order processing and transportation.
Delivery estimates are provided in good faith and may vary due to factors such as carrier delays, weather conditions, or high volume periods.

3. Shipping Costs
United States: Free standard shipping on all orders
Canada: Shipping costs are calculated at checkout based on destination and order size

Customs duties, taxes, or import fees may apply to Canadian customers.
These charges are determined by Canadian customs and are not included in your order total.

4. Order Processing
Orders are processed within 2-5 business days

You will receive an order confirmation email after your purchase is complete

A shipping confirmation email will be sent once your order is on its way

Tracking information will be provided when available from the carrier

5. Delivery Expectations
Orders may arrive in more than one package depending on product availability

Packaging and presentation may vary by fulfillment center

If your order is delayed, we will notify you as soon as possible

6. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery time frame:

Please allow the full estimated time frame to pass

Contact us at du-rena@ducanow.com with your order number

We will investigate the issue with the carrier

If necessary, we will offer a replacement or refund in accordance with our Return Policy

7. Shipping Restrictions

Some items may be subject to shipping restrictions due to:

Carrier restrictions

Product size or weight

Local regulations

Availability

If an item cannot be shipped to your location, you will be notified at checkout.

8. Contact Information

For any questions regarding shipping:

Email: du-rena@ducanow.com

Response Time: 24–48 hours
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

9. Returns & Exchanges
For information on returns, exchanges, and refunds, please visit our Return Policy page. 

Thank you for choosing DUCA! We appreciate your patience with our shipping schedules and are committed to providing you with quality products and customer service throughout your shopping experience.