Terms and Conditions

Terms and Conditions

Welcome to DUCA! By using our website, products, and services, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

DUCA is an online retail platform offering a diverse range of products across various categories, including baby, home decor, beauty, gadgets, kitchenware, gardening, and more. These Terms and Conditions govern the use of our website, transactions, and services. By accessing or using DUCA, you agree to be bound by these terms, as well as our Privacy Policy.

2. Product Information and Availability

We make every effort to ensure that the products listed on our website are accurate in terms of descriptions, prices, and availability. However, we do not guarantee the accuracy, completeness, or reliability of product information. In the event that an item is out of stock or unavailable, we will notify you and either offer an alternative product, or issue a refund, based on your preference.

3. Ordering and Payment

  • Placing an Order: By placing an order with us, you are making an offer to purchase the items in your cart. We reserve the right to accept or decline your order for any reason, including product availability or payment issues.
  • Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other online payment systems. Payment must be made at the time of purchase, and the transaction will be processed securely.
  • Order Confirmation: After you place your order, you will receive an order confirmation email. This does not guarantee the acceptance of your order. A separate email will confirm the shipment of your items.

4. Pricing and Taxes

  • Pricing: All prices are listed in the currency shown on the website and are subject to change without notice. Prices are inclusive of taxes unless otherwise specified.
  • Shipping and Handling Fees: Additional shipping and handling fees may apply depending on your location, and these will be shown at checkout.
  • Sales Tax: Sales tax may be applied depending on the applicable tax laws of your location.

5. Shipping and Delivery

  • Shipping Policy: We offer various shipping options based on your location. Shipping times may vary depending on the method selected and your delivery address.
  • Delivery Times: While we strive to meet the estimated delivery dates, delays may occur due to external factors such as weather, carrier issues, or high demand. We will do our best to keep you informed if any delays arise.
  • Shipping Charges: Shipping costs are calculated based on the size, weight, and destination of your order. These charges will be displayed at checkout.

6. Returns and Refunds

  • Return Policy: We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and in a resellable condition.
  • Refunds: Once your return is processed, a refund will be issued to your original payment method. Please note that shipping fees are non-refundable unless the return is due to a defective product or a shipping error on our part.
  • Exceptions: Certain items such as personal care products, opened baby products, or custom-made items may not be eligible for return.

7. Account Security

To use certain features of our website, such as making a purchase or tracking orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage arising from unauthorized access to your account.

8. User Conduct

When using our website, you agree not to:

  • Engage in any activity that violates laws or regulations.
  • Use our site for fraudulent or unlawful purposes.
  • Interfere with the operation of the website, servers, or networks connected to DUCA.
  • Post or transmit any content that is harmful, offensive, or infringing upon others' intellectual property rights.

9. Intellectual Property

All content on the DUCA website, including text, graphics, logos, images, videos, and product descriptions, is the property of DUCA and is protected by intellectual property laws. You may not use, copy, or distribute any of the content from our site without our express permission.

10. Limitation of Liability

DUCA is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, any damage to property, personal injury, or loss of profits.

11. Changes to Terms and Conditions

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. All changes will be posted on this page with the updated date. Your continued use of the website after any changes indicates your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where DUCA operates. Any disputes or claims will be subject to the exclusive jurisdiction of the courts in that location.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us at:

Email: du-rena@ducanow.com