FAQs

1. How long does it take to ship?
Orders are processed within 1-3 business days and usually arrive in 10-30 business days, depending on your location.

2. How can I track my order?
You can track your order at any time here: Order Tracking

3. What if I don't receive my order?
Contact us at du-rena@ducanow.com and we will fix it.

4. Can I cancel or change my order?
If your order has not shipped yet, yes! Please contact us as soon as possible.

5. Do we accept returns?
Yes, we accept returns within 30 days of delivery. For details, please refer to our Refund Policy.