Refund & Return Policy – DUCA (A Brand of DU‑RENA LLC)

(100% Microsoft Ads & Merchant Center Compliant)

Legal Entity This policy is governed by DU‑RENA LLC, legally registered at: 30 North Gould Street, R, Sheridan, WY, 82801, USA. This policy applies to orders shipped within the United States and Canada.

1. Return Window

We offer a 30‑day return period starting from the day you receive your order.

To be eligible for a return, items must be:

• unused and in their original condition

• with tags and original packaging

• accompanied by proof of purchase

2. How to Start a Return

To request a return, contact us at du-rena@ducanow.com.

All returns must be sent to our official return address: 30 North Gould Street, R, Sheridan, WY, 82801, USA.

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs & Restocking Fee

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• A 10% restocking fee applies to returns not caused by an error on our part. (This fee covers inspection, handling, and processing.)

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately. We will:

• investigate the issue

• provide a prepaid return label when applicable

• offer a replacement or full refund

You will not be charged return shipping or restocking fees in these cases.

5. Non‑Returnable Items

We cannot accept returns for:

• perishable goods

• custom or personalized items

• personal care items

• hazardous materials or flammable liquids

• gift cards

• sale/clearance items

If you are unsure whether your item qualifies, contact us before returning it.

6. Exchanges

To exchange an item, complete a return first. Once the return is approved, you may place a new order for the desired item.

7. Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund approval, contact us at du-rena@ducanow.com.