FAQs

1. How long does shipping take?
Orders are processed within 1–3 business days and typically arrive in 7–14 business days, depending on your location.

2. How can I track my order?
You can track your order anytime here: Track Your Order

3. What if I don’t receive my order?
Contact us at du-rena@ducanow.com and we’ll make it right.

4. Can I cancel or change my order?
If your order hasn’t shipped yet, yes! Reach out to us as soon as possible.

5. Do you accept returns?
Yes, we accept returns within 14 days of delivery. For details, please see our Refund Policy